Who is Natural Justice?

Natural Justice is a pan African nonprofit organization. We are lawyers for communities and the environment. Founded in 2007, we work across more than ten African countries through regional hubs in Cape Town, Nairobi and Dakar. We support Indigenous Peoples and local communities to know, use and shape the law, combining legal empowerment, strategic litigation, rights based conservation and movement building to protect ecosystems, secure customary tenure and defend environmental and land rights.

Natural Justice is seeking Accredited Training Providers to provide training to its Southern Africa Hub for staff based in South Africa, Namibia and Mozambique.

Natural Justice requires training on isiXhosa Conversational Language for 12 people.

1. Introduction

Natural Justice (NJ) is committed to fostering an inclusive, equitable, and diverse workplace. As part of our ongoing organisational development, we are seeking a qualified and experienced isiXhosa Trainer/Consultant. The objective is to equip our staff and leadership with the understanding of the language. IsiXhosa language training at work aims to enhance communication skills and cultural understanding among employees. It seeks to:

• Helps employees to become more proficient in isiXhosa enabling them to communicate effectively within their professional environment;
• Learning isiXhosa provides employees with a deeper understanding of the culture and society of South Africa, which can lead to improved cross-cultural communication;
• Language skills in isiXhosa can facilitate collaboration with native isiXhosa speakers, leading to better teamwork and project outcomes.

2. Objectives of the training

The primary aim of this consultancy is to design and deliver isiXhosa training programme that:

• Develop basic to intermediate isiXhosa communication skills.
• Understand correct pronunciation and common vocabulary.
• Use everyday greetings and conversational phrases confidently.
• Communicate effectively in workplace situations.
• Build confidence when interacting with isiXhosa-speaking clients and colleagues.
• Gain an understanding of isiXhosa culture, etiquette, and communication norms

3. Scope of Work (SOW) (The training should include):

Module 1: Introduction to isiXhosa

• History and importance of the language
• The isiXhosa alphabet
• Pronunciation and click sounds
• Basic sentence structure

Module 2: Everyday Communication

• Greetings
• Introductions
• Numbers
• Dates and time
• Family and relationships

Module 3: Workplace Communication

• Welcoming clients
• Telephone etiquette
• Asking and answering questions
• Giving instructions
• Meetings
• Customer service conversations
• Email and simple written communication (where applicable)

Module 4: Workplace Vocabulary (Sector-specific terminology relevant to NJ)

• Government
• Human Resources
• Finance
• Education
• Safety and Security

Module 5: Reading and Writing

• Common words
• Basic grammar
• Reading short passages
• Completing simple forms
• Writing short messages

4. Key deliverables

• Training manuals and learner workbooks
• Presentation materials
• Practical exercises
• Audio pronunciation guides
• Assessment tools
• Attendance registers
• Assessment reports
• Certificates of completion (for participants who meet the required standard)

5. Expected outcomes

Upon completion, participants should be able to:

• Hold basic conversations in isiXhosa.
• Greet and assist isiXhosa-speaking clients confidently.
• Understand commonly used workplace expressions.
• Communicate respectfully in culturally appropriate ways.
• Improve customer service and stakeholder engagement through effective multilingual communication.

6. Timeline and duration

The assignment is expected to commence and finish  October 2026. A detailed work plan will be agreed upon contract signature. Training will be provided virtually only during working hours.

7. Consultant profile and requirements

The ideal trainer/firm should possess the following qualifications:

• Expertise: Deep understanding of adult learning methodologies, change management, and Language teaching best practices.
• Skills: Exceptional facilitation and conflict-resolution skills, with the ability to navigate sensitive topics constructively.
• Reputation: Proven track record of successful training implementations, supported by at least 2 verifiable client references.

8. Budget and payment terms

The total financial proposal must include all professional fees, travel, material development, and administrative costs. Payments will be made in installments based on the successful completion of deliverables, verified against a mutually agreed project plan:

• 50%: Upon approval of the training plan and materials.
• 50%: Upon completion of all training sessions, certificates of attendance received and final outcomes report.
• Proof of banking details
• Company Credentials

Please e-mail your application to nomvuzo@naturaljustice.org with the Training title you will be providing in the subject line by not later than 25 September 2026 at 17h00.